June 1, 2024
Company Updates

Remail Achieves SOC2 Certification: A New Milestone in our Commitment to Security


We are thrilled to announce that Remail has officially received SOC2 certification, marking a significant milestone in our ongoing commitment to maintaining the highest standards of security and compliance. This achievement underscores our dedication to providing a secure and reliable platform for our customers, partners, and stakeholders.

What is SOC2 Certification?

SOC2 (Service Organization Control 2) is an auditing procedure that ensures service providers securely manage data to protect the interests of their organization and the privacy of their clients. Developed by the American Institute of CPAs (AICPA), SOC2 is specifically designed for service providers storing customer data in the cloud. It requires companies to establish and follow strict information security policies and procedures.

Why is SOC2 Important?

For businesses operating in the digital age, the security of customer data is paramount. SOC2 compliance demonstrates that a company adheres to the highest standards for data security, safeguarding customer and business information from unauthorized access and handling. This certification is particularly important for businesses like ours that provide AI-powered support solutions, where data integrity and security are critical.

Our Journey to SOC2 Compliance

Achieving SOC2 compliance was a rigorous process that involved a detailed audit of our data management practices. Over the past year, our team has worked diligently to enhance our internal controls and procedures, ensuring they meet the strict criteria set forth by the SOC2 standards. This includes extensive assessments of our security policies, data protection measures, and risk management protocols.

Our commitment to this process reflects our dedication to transparency and trustworthiness. It is not only about meeting a standard but exceeding it, to provide our customers with the assurance that their data is handled with the utmost care and security.

What This Means for Our Customers

With SOC2 certification, our customers can have even greater confidence in our services. It means you can trust that we are committed to protecting your data and have the proper controls in place to ensure the confidentiality, integrity, and availability of the services we provide. Whether you are using our AI Email Assistant, Chatbot, Knowledge Base, or Ticket Triaging tools, you can be confident in the security and reliability of our solutions.

Looking Forward

Achieving SOC2 certification is just one of the many steps we are taking in our journey to provide the highest level of security and service. We will continue to evaluate our systems and processes to ensure they meet the stringent standards our customers expect from us. At Remail, we are committed to continuous improvement and setting new benchmarks in the industry.

We would like to extend our thanks to our dedicated team and partners who made this possible. Your relentless pursuit of excellence is what propels us forward.

For more information about our SOC2 certification and what it means for you, please contact us or visit our trust center.